Risk Advisor, the Fund’s quarterly newsletter, provides a broad range of risk management information and brief reports on issues of current interest to centers.
Consumer interaction, at times, can be very dangerous, especially when we are visiting consumers outside of the office. In the office, we have more control over the environment, and we have additional resources for assistance with our co-workers and security staff. In this article, we will summarize TCRMF’s training on Remote Site Safety. We will use this article to run through the different strategies case coordinators should use to keep themselves safe when they need to meet consumers away from the office.
There is no denying that recent storm systems have packed a heavier punch than in the past. For this reason, the current protections provided by our buildings are beginning to become outdated. Grandfathered building codes do not match the level of protection that is now needed. You have read of our concerns about wind and hail damage in past articles and the need to upgrade roof materials to safeguard against those storms. In this article, we will discuss the importance of capital planning through budgets to better protect our buildings against the increasing weather threats.
Community Centers want to know how their new construction or installation projects are protected from loss during the construction process. Both Builders Risk and Installation Floaters offer very broad coverage while a project is underway. However, there are significant differences that must be considered before allowing a contractor to use one or the other of the coverages.
The information below is a blog post from (Lockout/Tagout Best Practices – SafeStart, author unknown) that details important aspects of a Lock Out/Tag Out program that are essential for employee safety. The Fund’s Loss Control staff feels the blog conveys great building-block best practices of an effective Lock Out/Tag Out program.
The Office of Inspector General (OIG) of the Health and Human Service Commission (HHSC) began the SB 26 audits in September 2023. The OIG is auditing the first round of six Centers considering Fiscal Year 2022 LMHA Performance Contract expectations. A paramount consideration to remember is that the OIG is primarily an enforcement arm of the HHSC, with the authority to review any information and procedure of the Local Mental Health Authority (LMHA), and with the ability to bring criminal charges emanating from its audit function.
Cyber security has been going through a transformation in recent years. As training for employees was typically centered around new technical advances, software, and process development, the proliferation of cyber threats like phishing and social engineering attacks has forced organizations to shift towards training employees to help combat cyber-attacks.
According to the U.S. Bureau of Labor Statistics in 2020, one in four American workers is over the age of 55. Although there are varying opinions on the age at which workers are considered “older workers,” the aging workforce phenomenon is real.
ADDITIONAL TOOLS AND RESOURCES
The Flood Emergency Response Plan (FERP) clearly defines actions that should be taken in the event of an approaching or potential flood event to your facilities. The plan is designed to proactively outline actions to reduce physical loss to buildings, vehicles, machinery and equipment, and stock/supplies in order that you may resume operations as quickly as possible after the flood event is over. By completing, maintaining, testing, and updating a Flood Emergency Response Plan the member can limit the amount of damage and service disruption caused by a flood. Full consideration should also be given to employee safety during and after the event especially when employees are doing unfamiliar work and are exposed to whatever the flood has left behind.
The Wind Emergency Response Plan (WERP) provides information and procedures necessary for a member to plan, respond to, and recover from a severe wind event. Information provided in the plan will outline the steps necessary to minimize the impact to property during high winds. By completing, maintaining, testing, and updating a Wind Emergency Response Plan the member can limit the amount of damage that a strong wind event can cause. This response plan is intended for business continuity before, during, and after the storm. Employee safety should not be overlooked during preparations, the event itself, and the clean-up and repair process afterwards. Employee safety best practices are included.
Staying on top of Cyber Security threats is a team effort. Dedicated IT staff, management, and regular employees all play a part in a quality Cyber Security management framework. However, a little extra help to identify threats and gaps in security policies can take some of the stress away from staff. In August, the TCRMF Board contracted with KYND to assist members with vulnerability scans. Here is information on what KYND is providing to members.
The attacks on Caesars and MGM Resorts show how even companies that you might expect to be fully locked down and protected from cybersecurity attacks are still vulnerable if the hacker uses the right attack method. In this case, it appears that publicly available information and a persuasive phone call were enough to give the hackers all they needed to get into the casino systems and created some very expensive havoc that will hurt both the resort chains and many of its guests.
Safety and Security are major concerns of Community Centers as the threat of aggression and violence seems to be increasing in patient populations and in surrounding communities. The threat of criminal activity is also growing. What measures can community centers take to help prevent actions threatening the safety of its clients, families, and staff? Security cameras are one measure that may help depending on how they are employed. Most community centers have at least some cameras, usually on the perimeter of their buildings. To be effective security cameras should meet placement, performance and monitoring considerations that we’ll discuss in this article.
A combination of lower prices, smaller size, higher resolution, and readily available vehicle cameras has made them more desirable and accessible to Fund members to use in Center vehicles. A quality, highly rated system can be purchased in the range of $150 to $400 depending on features and quality. Lower priced cameras are available, but may not be as well built, have lower resolution and fewer desired features.
Community Centers use the Request for Proposals process for more complex contracts for services or construction. The RFP document must meet many criteria to describe the service or project, provide a fair and open process for respondents and make an award that is advantageous to the Center. An RFP establishes the qualifications for bidders that include experience, credentials, resumes of key personnel, compliance with federal laws regarding discrimination, minority owned business, tax delinquency and the bidder’s capacity to do the work being proposed.
The Fund has always provided professional liability coverage for behavioral health services to all members. In fact, this coverage was a primary reason the Fund was created in 1988. In the mid-1980’s, community centers were having extreme difficulties in finding professional liability coverage in the standard insurance market. If centers could find a carrier willing to write the coverage, centers could not afford it. In large part, this led to the formation of the Fund.
In this edition of the Risk Advisor, we are beginning a new segment where we feature a Fund staff member. This allows the reader to get to know the functions provided by the colleague and how they can assist Fund members to access available information and services. Ultimately, we hope to improve member engagement. These segments will be included in the quarterly Risk Advisor.
FUND STAFF SPOTLIGHT:
Timm Johnson, Member Services Manager
The Fund offers online safety training courses which members’ employees can access from a personal computer, tablet, or phone. Topics include general safety training courses, driver training, and human resource courses. Users can track their own progress through these highly interactive courses as well as print certificates of completion once they have passed a simple test.
To help improve communication and accuracy, the Fund is making a concerted effort to update member contacts. Many times, Centers change staff in key positions, and we are unaware.
To best serve members, the Fund seeks to maintain a contact person for invoices, alerts, questions about claims, monthly employee count, routine reporting and more. Without a contact person, we must use known relationships to seek out who to communicate with to get the desired outcome. This potentially results in delays and miscommunication.
Phishing is the most common type of social engineering attempt. It is the practice of pressuring, tempting, or manipulating people into sending information or assets to the wrong people. Social engineering attacks rely on human error and pressure/scare tactics for success. Phishing attacks come in the form of fraudulent emails, text messages, phone calls, or web sites designed to trick users into downloading malware, sharing sensitive information, or personal data (e.g., Social Security and credit card numbers, bank account numbers, login credentials), or taking other actions that expose themselves or their organizations to cybercrime
The Fund has now completed the annual renewal process with members. As you can likely tell from your previous business and personal insurance renewals, the market for property insurance has seen significant increases in the past several years. The property market has experienced the result of inflation, supply shortages, increased construction costs, labor shortages, higher wages, more demand for construction/renovation, severe weather-related events, worldwide storm devastation, and other contributing factors. The result is higher property contributions over the previous year.
The Council recently had several issues with mail theft and subsequent check fraud. Multiple incidents occurred in early May of 2023, whereby checks never made it to the Council office. Checks were sent from several Centers across the state as well as the Fund office. The common denominator is that they were all sent to the same place via the same service. There are at least six stolen member checks that the Fund knows about because they were attempted to be cashed in various states around the country. Three were successful.
Holding employees accountable is a supervisory function that many managers dread. Sometimes supervisors make excuses to not hold them accountable. They are going through a tough time. They are good with the clients. The situation will fix itself. They are looking for another job. They are about to retire. They might get mad. These are all excuses. When we don’t hold employees accountable it can impact the supervisor’s credibility, the team’s effectiveness and eventually impact services.
Another Texas legislative session has come to an end. On Labor Day night, May 29th, the 88th Legislature gaveled out Sine Die after 140 days. The following day, the Legislature headed into Special Session. The good news, nothing during the Special Session is expected to directly impact the Fund and its business. Even better news, there were no bills passed during the regular session that are likely to be detrimental to the Fund.
Safety committees play a crucial role in an organization’s overall wellbeing. They have a significant impact on the organizational culture, environment, and financial health. However, participating in a safety committee may not seem particularly appealing to many
employees. In this article, we will explore the essential elements of a safety committee, its objectives, and the stages of development and deterioration. We will also discuss how to achieve and maintain an effective safety committee.
Artificial intelligence can be used to enhance Cybersecurity, but it also poses significant risks. The relationship between Artificial Intelligence and Cybersecurity is intermingled. On the one hand, AI can be used to improve cybersecurity by analyzing huge amounts of data to detect patterns and anomalies that might indicate a cyber-attack. This can include identifying suspicious network traffic, detecting malware, and identifying vulnerable systems. AI-based systems can also be used to automatically respond to cyber threats,
such as by shutting down infected systems or quarantining malicious files. On the other hand, Cyber attackers can also use AI to improve the sophistication and effectiveness of their attacks. For example, AI can be used to generate targeted phishing attacks that are
designed to evade detection. AI-based malware can also adapt and evolve to avoid detection by traditional security systems.
The Fund recently investigated an accident involving a large, rented vehicle. The rental company had requested “additional insured” status in their rental agreement. This request was not conveyed to the Fund and therefore we had not added the rental company as an additional insured. Any request for additional insured status made by a vendor or contractor must be approved by underwriting and added as an endorsement to your coverage. As you know, we ask that you request to be added as an additional insured under your vendor’s and contractor’s insurance policy when feasible. This helps protect you and the Fund. That is why the rental company wants the same endorsement for them. The additional insured endorsement provides coverage for the rental company as if they are insured by the coverage
Growing up in South Texas, I didn’t have much choice as to what my opinion about safety would be. My father worked for a gas pipeline, and he was a committed advocate for taking safety precautions. Whether it was doing yard work, working on the roof, digging post holes, or doing woodwork in the garage, we had a safety conversation before and during each project.
I didn’t know or appreciate it at the time, but my father was showing me not just how to act safe, but to think safe. This was my first introduction to safety leadership and a safety mindset.
Succession planning is a vital risk management concern for any community center because it addresses one of the most important elements in managing risk to the center – Leadership. Effective leadership recognizes risk to the center, establishes expectations for mitigating risk, and helps insure the effective and continuing functioning of the center. After all, effective risk management means that the center can accomplish its mission for the many clients it serves in its community.
Artificial Intelligence (AI) seems to be permeating our technology and software. Observers say that we are in a period of AI break-out with new products and programs emerging at a rapid pace. In most cases it makes things work quicker and better. Despite the warnings that AI could take over the world and lead to human subservience or destruction, it is here to stay. Community centers are now employing software systems that incorporate aspects of artificial intelligence. New programs like chatbot can answer questions, write student papers, and create volumes of documentation in minutes.
The Texas legislature is proposing $350,000,000 targeted for different mental health programs. The money may come with significant strings attached regarding how the money can be spent compliant with numerous criteria and guidelines. Smaller centers may feel that they don’t have the staff to even apply for the money, much less comply with all the new requirements. It is unknown at this time if general revenue for mental health and IDD services will increase. The Texas Council is monitoring legislative developments. The Fund will advise and make risk related recommendations for compliance when regulations are published.
As part of the TCRMF Cyber Risk Control Program, an IT Risk Control Assessment is used to identify gaps in controls and processes. It is an important “self-scouting” procedure in which all IT environments should partake. After producing several assessment reports for members, an area of improvement that is commonly noted is the inability to test plans such as an Incident Response Plan. We find plans that are in place but have not been tested.
Centers, as units of local government are afforded protection from lawsuits under the Texas Tort Claims Act. Centers are granted immunity from suit unless an individual is injured by tangible property owned by the center. The most frequent claim, prior to the pandemic, was an injury sustained in a car accident involving a center owned vehicle. The Tort Claims Act also provides that if immunity is waived and the center is sued, the limits are $100,000. State government and municipalities have a higher cap of $250,000.
According to the Insurance Information Institute, Texas experiences the most impactful hail events every year in the United States. Numbers compiled in their study showed that Texas averages 676 events per year. An impactful event is described as a system that produces hail with a diameter of one inch or larger (https://www.iii.org/table-archive/22795). Every Spring, the state experiences a barrage of severe weather systems that bring flooding, high winds and hail. When these systems blow in, we hope that our buildings and fleet make it through unscathed. There are, however, risk management techniques that can be utilized to protect them and ensure that they do. In this article, we will discuss the importance of selecting the correct roofing materials, as well as, utilizing an emergency action plan to protect your fleet.
Hiring and retaining quality employees is a very important role that Center leaders must fulfill. Many Center leaders are having difficulty getting qualified candidates to apply and accept open positions. Currently, some Centers are providing services with a staffing deficit of up to 25%.
The Texas Council Risk Management Fund (TCRMF) is hosting, at no cost to its Members (non-members are not eligible to attend), Regional Safety Seminars to provide practical solutions to reduce accidents, injuries, and resulting losses. Safety is serious business for Texas community centers. These one-day seminars will cover current safety issues and provide guidance for managing your safety programs.
TCRMF has again received the Association of Governmental Risk Pools (AGRiP) Recognition for completing the Advisory Standards for public entity risk pools. These standards set forth the best practices in the management and governance of risk pools like the Fund. Only approximately a quarter of AGRiP members (other risk pools nationally) have achieved the recognition.
This is the second of a three-part series regarding Disaster Planning. In part two, we will discuss documentation of the plan and buy-in from management and colleagues.
You want to improve your organization’s safety program; however, you feel like you have hit a plateau. No matter your efforts, you still see the same type of accidents show up. You send out safety alerts and conduct quarterly trainings for all employees. Management is actively involved. These are all great qualities of an effective safety program. Now our dilemma is creating interest and buy-in to reduce the accidents that effect the safety numbers year in and year out. This is where an incentive-based safety program can take us over the top.
Most community centers use security guards to some extent to patrol around the outside of center buildings, drive through parking lots during the day and at night, walk through the facilities and stand watch over busy lobbies. The guards are employed by a security service that charges the center monthly for the service. The guards will not intervene in altercations between clients or between staff and clients. They will report situations to the police and to internal staff.
Insurance renewal season for the Fund is coming fast. As you can likely tell from your previous business and personal insurance renewals, the market for property insurance has seen significant increases in the past several years. s at the beginning of each month provides that insight. The question is, are we utilizing the tools given to us?
We know that our safety efforts can help control the frequency of employee accidents, but did you know those efforts can also control claim costs?
One of the most effective tools of risk management is to transfer recognized risk to someone else. Fund members usually do this in two ways. One way is through coverage and the other is through contracts with providers, contractors and vendors.
If you have felt the need to provide specific training for your staff, the TCRMF Loss Control Staff has a wide variety of training presentation available. Below is a list of the frequent topics requested by Fund members. All are available as an in-person or webinar-based training.
As you have probably heard, the Fund is shifting to a new claims system, JURIS. JURIS is a product of Sedgwick. Previously, the Fund’s claims system was YCEa, a product of York. The Fund made a shift to JURIS on September 1, 2022. The reconciliation of all data from the old claims system was completed on September 26th and the new claim system became fully functional.
This is the first part of a three-part series regarding Disaster Planning. In part one, we will discuss the Technology Asset Inventory and its role in Disaster Planning.
An essential aspect of a successful safety program is knowing where your claims are coming from. Through claims analysis, you can identify prevalent and costly accident types, the need for an update in training material, or the need to refine aspects of the safety program. The monthly claims reports that TWCARMF sends to its members at the beginning of each month provides that insight. The question is, are we utilizing the tools given to us?
In the past community centers in Texas were often the “victims” of buildings donated by municipalities that required extensive remodeling to make them even partially usable by the center. They often contained asbestos, lead based paint, and configurations not easily adaptable to center use. Fortunately, times have changed and more money in the system has allowed for the purchase of newer buildings and the construction of brand-new ones.
Each year the Fund presents Safety Awards to members who have shown great results in reducing and controlling Liability, Automobile, and Workers’ Compensation Claims. The awards are determined by calculating ratios that reflect actual claims experience over a four-year period. The calculations involve actual member payroll, net operating expenditures, and number of vehicles compared to actual claims experience.
The expense associated with insurance coverage for companies is an unavoidable “cost of doing businesses” which affects all Fund clients. While we work diligently to get the best value in terms of rates, it is not always enough.
The Winter Storm in February 2021 served all of us with a big reminder that Mother Nature can inflict her wrath at any moment. The storm caused power and water failures that lasted for days in some areas of the state, due to an overwhelmed power grid. This caused many of our members to scramble to protect employees and property. When the temperatures began to rise above freezing, a good number of Fund members were tasked with addressing pipe breaks. However, this only caused them to join the millions of Texans who were scrambling to find supplies and address the problems. The magnitude of “Snowmageddon” caught all of us by surprise and taught us all a valuable lesson on preparations for future storms.
January 6, 2023, Risk Managers Advisory Committee Liability Workshop
The Risk Managers Advisory Committee is pleased to announce our first in person Liability Workshop since 2020. The topic will be “Recent Developments in Employment Law.” A host of issues have been identified and new ones seem to be cropping up every day.
The workshop will explore proposed new FLSA rules, independent contractor status, recent EEOC enforcement, developments in sexual harassment, and deeply held religious beliefs. Hot topics that emerge between now and the January date may be added.
The workshop is scheduled for January 6, 2023, at the Westin Galleria in Houston and is on the Friday after the Human Resources Consortium meeting. Additional details and information on how to register to attend will be sent out closer to the meeting date.
Job stress can be defined as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker. Job stress can lead to poor health and even injury. In addition to experiencing stress from day-to-day roles, center staff could also experience secondary traumatic stress which causes the gradual lessening of compassion over time or Compassion Fatigue.
According to the Bureau of Labor Statistics, more than 164,000 emergency room visits, and 300 deaths are caused by falls from ladders per year, most are from less than ten feet. In most cases, ladders are used improperly due to individuals being in a hurry or just not having the right equipment available. In this article we will discuss choosing the right ladder for the job task, best practices when using a ladder, and numbers to remember to keep you safe on ladders.
In the wake of Russia’s invasion of Ukraine, it makes sense to wonder: Should America be worried about cyberattacks right now? A variety of attacks and scenarios are a possibility.
Consumer interaction, at times, can be very dangerous, especially when we are visiting consumers outside of the office. In the office, we have more control over the environment, and we have additional resources for assistance in our co-workers and security staff. In this article, we will summarize TCRMF’s training on Remote Site Safety. We will use this article to run through the different tactics case coordinators should use to keep themselves safe when they need to meet consumers away from the office.
Ransomware attacks are increasing in frequency, and the repercussions are growing more severe. Security at community centers has always been an issue that centers have addressed for years. With recent incidents of active shooter and violence directed at center staff, security is receiving even closer scrutiny.
Recent declarations of “critical fire danger” and red flag warnings are valuable alerts from the National Weather Service that wind, humidity, and drought conditions can result in uncontrollable wildfires anywhere in Texas.
In 2020, there was an accident on Texas roads every one minute and seven seconds (TXDOT). This statistic has held true for the past decade. In fact, in some years, accident frequencies have been under one minute. You could attribute this to how many miles of road are in Texas, but we also have to account for how many miles our employees drive every day and how much that adds up in a year.
Most often, when a center employee contracts COVID-19, workers’ compensation does not come into play. With community spread of the virus, COVID-19 can be contracted almost anywhere. Very often, someone that contracts COVID-19 is not certain when or where they did so. That said, it is possible for there to be a compensable workers’ compensation claim for an employee that contracts COVID-19 in the course and scope of their job. However, there must be a direct causal link between an employee being exposed on the job and contracting COVID-19 as a result of that exposure. If there is any doubt as to whether a claim is compensable, the center should file a claim. The adjusters will appropriately investigate and analyze the facts to determine compensability for each claim.
One of the most perplexing questions in the active shooter event is what could have been done to prevent the shooting? In recent cases the Fund has investigated there were opportunities to prevent the action of the perpetrator, but the window of opportunity was very narrow and required a level of perception and immediacy of action that was difficult to achieve. Factors in the incidents related to observed behavior, past history, lack of intervention, changes or instability in the shooter’s personal life, and an escalating level of frustration.
Builders Risk insurance is a property coverage for buildings under construction. Builders Risk provides many of the same coverages that the Fund provides to the center’s owned buildings. The coverage is usually provided on an “all risk except what’s excluded” basis so most of the perils that cause damage to property already constructed are also covered under Builders Risk.
Ransomware attacks are increasing in frequency, and the repercussions are growing more severe. Ransomware attacks cost companies billions of dollars a year. Ransomware is a type of malware that prevents you from accessing your computer (or the data that is stored on it). The computer itself may become locked, or the data on it might be stolen, deleted or encrypted. Some ransomware will also try to spread to other machines on the network, such as the WannaCry malware attack in 2017. An overwhelming majority of ransomware attacks now include a threat to publicly disclose stolen data if the ransom isn’t paid. This adds a second level of extortion as an attempt to guarantee that the ransom is paid.
Recently, there has been some union activity at entities in the risk pools, including the Fund. All governmental entities in Texas are exempt from the National Labor Relations Act and the National Labor Relations Board’s (NLRB). The NLRB also does not have jurisdiction over entities of local government or entities that do not engage in interstate commerce. See, 29 U.S.C. § 152 (2) and) (3) (defining “employer” and “employee” to exclude governmental entities and employees of governmental entities).
The winter storm of February 2021, which caused water damage to property for many of our members, highlighted the need to have a plan of action in place when it comes to hiring a water mitigation company. The sheer scope and breadth of that storm, which impacted the entire state of Texas, created unprecedented problems. Namely, the difficulty in finding available contractors due to the high demand for their services. Hopefully, that was a once in a lifetime event. Barring a statewide catastrophic event, it pays to know your water mitigation contractor before disaster strikes.
Supervising/managing employees can be a difficult task especially for a community center. Events of the past two years have complicated this even more. From hiring to termination supervisors/managers have had to learn new practices and technology to survive in this new environment. Although some supervisors already managed remote field staff, the landscape of how we operate and supervise has changed for almost every leader.
Often our successes are dependent on our energy levels and our overall well-being, and our energy levels and well-being are contingent on how well we treat ourselves. Have you set yourself up for success in the office? Are you taking care of yourself at work? Take a look around your workstation. Is it arranged to support neutral postures and good body mechanics? If not, you could be making yourself tired and wearing yourself out just sitting at your desk! Let’s talk about managing your workstation to your advantage.
A company’s safety culture is only as strong as the effort everyone puts into it. No one wants their employees to get injured but just hoping it does not happen is not enough. It starts with upper management’s commitment to the safety committee and their support of the safety committee. If the commitment is strong, the committee’s efforts will be strong, and you will see an improved safety culture. An effective safety committee can help create a safer work environment, improve communication on safety related topics, reduce lost time accidents, and raise employee morale.
Cyber risk is the risk of damage to an organization through its information systems. The risk of financial loss, business interruption, or reputation damage from a failure or breach of IT systems becomes more significant every year. All types and sizes of organizations are at risk – not just financial institutions, defense contractors, or other high-profile businesses.
Texans are good at preparing for tropical storms, hail, tornadoes, floods, and even the occasional ice storm or light snow. But what about the February 2021 deep freeze when temperatures were below freezing for 154 hours straight in some places, record snowfall blanketed huge swathes of Texas and water and power were out for days? Were we ready for this?
Slips, trips, and falls are the predominant cause of injury for our members. Work-related slip, trip, and fall incidents can frequently result in a serious injury that may cause disruption in workflow by causing lost workdays, reducing productivity, causing expensive workers’ compensation claims, and possibly diminishing the Center’s ability to care for consumers.
Hiring is one of the most important tasks a supervisor must complete. It is also one of the most challenging. You hire the right person and things will be great. You hire the wrong person and things could be miserable.
On June 30, 2021, Governor Abbott approved Attorney General Ken Paxton’s request to lift the open meeting law suspensions that had been temporarily suspended in March 2020 in response to the COVID-19 pandemic. As a result, all open meeting requirements will resume on September 1, 2021.
Texans can carry handguns without a license or training starting September 1, 2021, after Governor Abbott signed the permit-less carry bill into law.
According to the U.S. Bureau of Labor Statistics in 2020, one in four American workers is over the age of 55. Although there are varying opinions on the age at which workers are considered “older workers,” the aging workforce phenomenon is real. These demographic shifts have made the issue of healthier workers, especially those of advanced age, much more pressing. Aging is a relative process experienced differently by all workers throughout their life. Vital to any workplace is the safety, health, and well-being of workers,
from their first day on the job to their last.
Cyber claims often require the involvement of many specialized resources, including computer forensic experts, privacy lawyers, credit monitoring services, and call centers. Because cyber claims are altogether different from typical claims, it’s vital to have the resources and expertise to handle the complexities of cyber claims. Understanding the importance of having a Claims Protocol and getting the notification process correct from day one is important. Understanding how to respond to a cyber incident and the
interactions between various party and vendor roles is also beneficial.
Community Center staff interact with clients all the time. That interaction delivers the services the community center system promises to people needing mental health care and support for the intellectually and developmentally disabled. Most of these interactions are safe and without conflict but sometimes something goes wrong.
Workplace violence against mental health providers happens daily all over the country. It happens in many different forms; verbal, assault, battery, stalking, and sexual assault. There are, however, preventative procedures and behaviors that can help reduce these occurrences. It all starts by instilling situational awareness within our employees.
Texas weather has shown it has the potential to cause quite a bit of property damage, quickly. Hail is a storm component that has the ability to do that in a very short amount of time. To make matters worse, it is usually accompanied with high winds and/or tornadoes. Hail has also been responsible for most storm damage claims over the last five years for the Fund. For this reason, it is important for our members to either 1) develop a severe weather emergency response plan or 2) add a severe weather section to an existing emergency response plan.
The Texas Council Risk Management Fund (FUND) is here for you in the event of a workplace injury or illness. As an employer, what are the first two steps you need to take? The following are the recommended actions for the best outcomes for your employees.
The Federal Emergency Management Agency (FEMA) wants people to know they are not the first to call after a disaster. They will tell you to call your insurance company first. Then they might be able to help you with some of the things insurance doesn’t cover.
Whether it is a tropical storm, hurricane, hail, windstorm, or the recent unprecedented freeze event that affected the state of Texas, the ensuing property damage is unsettling and disruptive to your operations and the customers and clients you serve.
Bed bugs are reddish-brown insects with a flat, oval body that measures approximately ¼ of an inch (6.35 mm) long. Bed bugs usually hide close to the bed but can spread to other areas of the room or home over time.
A recent influx of theft claims under the Texas Council Risk Management Fund’s automobile physical damage coverage has highlighted a national trend of catalytic converter thefts. The Risk Management Fund has paid for several of these thefts from fleet vehicles parked overnight in fenced or open lots.
In Texas, the onset of heat related illness can occur almost any time of the year, especially in South Texas. As temperatures rise through the spring and summer, members should take precautions to prevent heat related illnesses that can become life threatening conditions very quickly.
Many computer workstation users pay little attention to their ergonomics because it sounds so complicated. Let’s start with a simple approach so you can make ergonomics work for YOU. It can be as easy as 1-2-3.
When Robert Tappan Morris developed a worm in 1988, all he wanted to do was figure out how many computers were on the internet. What started as a curiosity instead turned into the world’s first cyber-attack. The program was simple. He designed it to jump from computer to computer without needing help from anyone. As it wove its way through the internet, it kept track of all the devices it encountered and reported the final amount back to Morris. The program worked too well, infecting nearly 10 percent of all devices on the
internet at its peak, jamming traffic, and preventing people from talking to each other.
Of all the hazards and dangers associated with operating a business including property, liability, and employee injury, damage to your organization’s reputation can be the costliest. Think of all the work you put in to ensure you and your employees are working diligently to care for your internal culture while providing exceptional service to your various constituents. This demonstration of character, honesty, reliability, expertise, value, empathy, and trustworthiness creates a perception we call reputation.
Reinsurance is an extremely important part of the Fund’s structure as an insurance program for its members. Although the Fund is financially very strong, it may not have enough assets to pay for several catastrophic claims in any one year. The Fund buys reinsurance that sits atop a Fund retention (like a large deductible). The Fund pays large claims out of its accumulated contributions and investments up to the retention amount. Above that, the reinsurance company pays the rest of the claim, or actually reimburses the Fund for payments it makes.
