This webinar is provided at no cost to TCRMF members. Non-members are not eligible to attend.
Define Crucial Conversations. Clearly articulate what makes a conversation “crucial,” including the presence of opposing opinions, high stakes, and strong emotions.
Recognize Common Responses and Their Impact. Identify typical responses to crucial conversations (avoidance, poor handling, or overconfidence) and understand the consequences of each, such as unresolved issues, decreased morale, and loss of credibility.
Understand the Importance of Addressing Difficult Topics. Explain why it is essential to engage in crucial conversations, including the cost of unresolved conflict and the benefits of clear expectations and team functionality.
Master the Nine Core Skills for Crucial Conversations.
Apply the Five Principles of Effective Conversation. Demonstrate two-way dialogue, respect, positivity, open communication channels, and acknowledgment of others.
Strengthen Relationships and Team Culture. Use crucial conversations to build trust, respect, and resilience within teams and the broader organization.
