This webinar is provided at no cost to TCRMF members. Non-members are not eligible to attend.
Discuss Difficult Behavior, How it Manifests, and Its Impact. Identify what constitutes difficult behavior, how it manifests in the workplace, and reflect on how it makes you feel and react.
Differentiate Between Proactive and Reactive Behavior. Explain the difference between reacting based on emotion (reactive) and responding based on values and principles (proactive) and recognize the importance of choosing your response.
Identify Hot Buttons and Anger Triggers. Identify your personal “hot buttons” (triggers) at work and at home and describe how you and others behave when angry.
Compare Paradigms of Human Interaction. Understand and apply the paradigms of human interaction and the role of courage and consideration in achieving positive outcomes.
Identify and Examine Conflict Styles. Assess your own conflict style, understand the pros and cons of each, and recognize how these styles influence workplace interactions.
Explore Strategies and Tips for Dealing with Difficult People. Apply practical strategies and tips for managing difficult people, including what to do and what not to do, and how to have effective difficult conversations.
