This training is available at no cost to TCRMF members. Non-members are not eligible to attend.
Define Communication. Articulate what communication is and explain the difference between intended meaning and received message.
Discuss the Impacts of Poor Communication. Identify and discuss the effects of poor communication on individuals, teams, and customers (internal and external).
Describe How We Communicate. List and explain the five types of communication. Recognize the various channels and their unique characteristics.
Assess Your Communication Style. Complete a communication style inventory and identify your predominant communication style.
Seek First to Understand. Embrace the principle of listening to understand before seeking to be understood and recognize barriers to effective listening.
Practice Listening Skills. Distinguish between types of listening and demonstrate empathic listening in practice.
Apply Neutral Language. Use neutral, non-judgmental, and fact-based language in communication, and practice rephrasing statements to remove blame or evaluation.
Recognize the Elements of Successful Communication. Describe the characteristics of successful communication.
