This webinar is provided at no cost to TCRMF members. Non-members are not eligible to attend.
Crucial Conversations
Conversations come in many different shapes and sizes. The conversation can range from “easy breezy” to “crucial”. This webinar is designed to provide information, insight, skills and the tools needed to manage the toughest conversations in a way that both parties can walk away feeling heard and respected, even when the stakes are high, we do not agree, and emotions are strong.
Objectives in this Session:
• Define crucial conversations.
• Discuss our options.
• Before you even open your mouth.
• How to open your mouth…properly.
• Finish the conversation.
